FAQ
Payment Methods
We currently accept payments via credit cards only.
What happens if the ordered item is out of stock after purchase?
In very rare cases, an order might conflict with actual stock availability.
If this occurs, we will send an official email notification to inform you.
You may then choose to change your order or receive a full refund to your original payment method.
How long does it take to receive my refund?
The duration depends on the shipping company’s return process and the time it takes for the item to reach us.
Once we receive and inspect the returned item to ensure it’s in good condition, the refund will be processed immediately and sent back through the same payment channel used for the purchase.
How long will it take to receive my replacement item?
The replacement process depends on the shipping company’s speed in collecting and returning the product.
Once we receive and verify the returned item, we will ship the replacement item promptly to you.
Do I have to pay any fees for returning a product?
In some cases, yes, depending on the type of product; in other cases, no return fees apply.
How can I request a return?
You can request a return by contacting us via email or WhatsApp.
I completed my order but didn’t receive a confirmation email. Is there an issue?
If you don’t see the confirmation email in your inbox, please check your Spam or Junk Mail folder.
If it’s not there, please contact us at info@fekidea.com.
Do I need to register an account to complete my purchase?
Yes, account registration is required to complete your order.
Are prices inclusive of taxes?
All prices do not include customs or import duties, which may apply depending on your country’s regulations.